You and the hotel can make your own agreement on the terms of the stay. If there are no special terms agreed upon, the regulations in this folder apply – as well as those recognized internationally. Some hotels have other terms for arrival and departure, as well as for payment and cancellations. The hotels’ own terms are valid under the condition that you have received information about them in connection to your reservations. It is therefore important that you carefully read the information you receive from the hotel. There are separate regulations pertaining to conferences and other special events.
Reservations and Confirmation
A reservation is binding when it has been confirmed. This agreement can be done verbally or in writing, such as via email. You and the hotel have then entered into an agreement. Although, under certain circumstances, it is possible to cancel - please read under “Cancellation and Failure to Arrive”. When making a reservation, you are required to give your name, address, arrival and departure dates, as well as form of payment.
Arrival and Departure
The hotel room is at your disposal from 3 pm at the latest on the date of arrival. You are required to check-out from your room by 12:00 noon at the latest on the day of departure.
The room is held until 6 pm on the date of arrival. If you intend to arrive later, you must inform the hotel in advance in order to not risk losing your room to another guest.
Cancellations and Failure to Arrive
It is custom in the hotel business to accept a cancellation of a hotel room. The following regulations apply:
- The cancellation is to be made by 6 pm at the latest on the day before agreed arrival. If you fail to arrive without having cancelled, or cancel later than 6 pm the day before, you must pay for one night.
- If the hotel has incurred extra costs due to your cancellation, you must pay for these costs in full.Earlier Departures
If you have made a reservation for a definite time period, but depart before the end of that period, you are required to pay the same amount as for a late cancellation. In addition to the price for the time you stayed at the hotel, you are required to pay for an additional night.
Undetermined Length of Stay
If you are staying at the hotel for an undetermined length of time, and extend your stay one night at a time, you must inform the hotel of your departure by 6 pm at the latest the day before your departure. Otherwise, you are required to pay for an additional night. If the hotel can no longer allow you disposal of the room, you have the right to be informed by 6 pm at the latest the day before departure.
Obligations of the Hotel
If the hotel cannot offer you a room according to agreement, you have the right, at no additional cost, to a room of equal or better quality at the same hotel or at another hotel of equivalent quality.
The hotel bill is to be paid when you receive it, which is when you arrive at the hotel. We accept credit cards as VISA, MasterCard, American Express and swedish cash. Hotel City Gävle reserves the right to change the rate.
Storage of Valuables and Baggage
Upon arrival and departure, do not leave your baggage unattended in the hotel lobby. The hotel can offer to store your baggage in a locked baggage room. The hotel only takes responsibility for your property if it is stored in one of the hotel’s locked areas, such as a baggage room.
If you have highly valuable property, you are required to inform the hotel of this when you hand over your baggage or other property to the hotel for storage. The hotel is not obliged to store highly valuable property and is only liable to compensate for the full value of the property in those cases in which the hotel has taken responsibility for the property.
The right to retain accompanying baggage
According to law, the hotel has the right to, in the case of claims on a guest, retain accompanying baggage, and in certain cases, according to stipulated regulations, sell it.